Slide 1:
ADA Audio Conference Series
August 16, 2011
ADA and Alternative Dispute Resolution/Mediation
Lewis Dabney, Executive Director, Key Bridge Foundation
Donzell Robinson, Program Director, Key Bridge Foundation
Lisa Levine, ADA Mediation Program, U.S. Department of Justice

Slide 2:
ADA and Alternative Dispute Resolution/Mediation
DOJ’s ADA Mediation Program 
Introduction
Background
Types of Cases
Identifying Appropriate Complaints for Mediation
Keys to the Program
Process
Outcomes

Slide 3:
ADA and Alternative Dispute Resolution/Mediation
Key Bridge Foundation on the ADA Mediation Program Experience
Overview
Developing Best Practices
Mediation 
Managing the ADA Mediation Program Process
Impasses, Mediator Techniques, and Agreements
Access to the Process
Real Life Impact
Closing Summary

Slide 4:
ADA and Alternative Dispute Resolution/Mediation
Lisa Levine
U.S. Department of Justice
Civil Rights Division
Disability Rights Section - NYA
950 Pennsylvania Avenue, NW, Washington, D.C. 20530
(202) 307-0663 • (202) 307-1197

Slide 5:
ADA and Alternative Dispute Resolution/Mediation
Lewis Dabney and  Donzell Robinson
5335 Wisconsin Avenue, NW, Suite 440
Washington, DC 20015
(202) 274-1822 • (888) 528-1609 • (800) 630-1451 TTY
Slide 6:
ADA and Alternative Dispute Resolution/Mediation
Resources
http://www.ada.gov
http://www.ada.gov/mediate.htm
http://www.keybridge.org/
ADA Information Line  
800-514-0301 (voice) 800-514-0383 (TTY)

Slide 7:
Thank you for participating in today’s 
ADA-Audio Conference Session
Join us for Next Month’s ADA Audio Conference 
Session Titled: Marketing For Accessibility: Tips and Tools for the Hospitality Industry
September 20, 2011 2:00 PM Eastern
Register at: www.ada-audio.org or call 866-232-1990 V/TTY