ADA National Network Audio Conference Series
ADA and Alternative Dispute Resolution/Mediation
US Department of Justice and Key Bridge Foundation

1.	DOJ’s ADA Mediation Program 
a.	Introduction
b.	Background
c.	 Types of Cases
d.	Identifying Appropriate Complaints for Mediation
e.	Keys to the Program
f.	Process
g.	Outcomes

2.	Key Bridge Foundation on the ADA Mediation Program Experience
a.	Overview
b.	Developing Best Practices
c.	Mediation 
i.	Principles
ii.	Process
iii.	Styles
d.	Managing the ADA Mediation Program Process
i.	Working with the Parties
ii.	Working with the Mediators
iii.	Managing the Process
e.	Impasses, Mediator Techniques, and Agreements
f.	Access to the Process
i.	Quality Assurance
ii.	Facilitating competencies
g.	Real Life Impact
h.	Statistics
i.	Closing Summary

3.	Resources
a.	http://www.ada.gov
b.	http://www.ada.gov/mediate.htm
c.	http://www.keybridge.org/
d.	ADA Information Line  - 800-514-0301 (voice) 800-514-0383 (TTY)

4.	Contact Information
a.	Lisa Levine 
U.S. Department of Justice
Civil Rights Division
Disability Rights Section – NYA

950 Pennsylvania Avenue, NW, Washington, D.C. 20530
(202) 307-0663 • (202) 307-1197

b.	Lewis Dabney  and  Donzell Robinson
5335 Wisconsin Avenue, NW, Suite 440
Washington, DC 20015
(202) 274-1822 • (888) 528-1609 • (800) 630-1451 TTY